I think I smell gas. What should I do?
Please call (304) 325-9164 any time you think that you smell gas. A customer service representative is always available to take your call and advise you of safety procedures. A qualified service technician will be dispatched to investigate and assure your safety. Click here to see safety procedures Our emergency service line is available 24 hours a day at (866) 261-5525.
Where do I mail my payment?
Mail payments to P.O. Box 2407, Abingdon, VA 24212-2407.
How often is my meter read? Can I read my own meter?
We make every effort to read all meters on a monthly basis. However, due to inclement weather, inaccessible meters, billing cycle constraints and other unforeseen circumstances, it may be necessary to estimate your monthly usage. Estimated bills may be presented every other month and are based on previous consumption and weather factors. If you have a question or concern about your meter reading or statement, please contact our Customer Service Call Center at (304) 327-7161.
You can also read your own meter. Click here to learn how.
What do I do if I receive a termination notice?
Call (304) 327-7161 as soon as possible to speak with a customer service credit representative.
Are there agencies that provide assistance to pay my gas bill?
Yes, there are agencies which are able to provide assistance with payment of your utility bills. contact the agency for additional information on their programs and requirements.
Click here for a list of Agencies Providing Assistance
Do you have a question?
Please send your inquiries to our Customer Service Center
What are my payment options?
We offer a number of bill payment options. You may mail your payment to our payment processing center in the return envelope enclosed with your statement. You may also pay your gas bill at our main office during office hours. In addition, we offer automatic draft from your checking or savings account. We accept MasterCard and Visa for credit card payments. Contact our call center for more information on these options.